Terms of Payment

PARADISE PRIVILEGE – TERMS OF PAYMENT

These Terms and Conditions of Reservation come into forces right after your deposit and your booking is confirmed. Therefore, the following terms and Conditions of Reservation should be read carefully, and in full. If you do not understand any part of the terms and Conditions of Reservations, please contact us for clarification. “We”, “us” and “our” in this Agreement means Paradisepeakcruises.Com, registered in Vietnam under Tour operator license No 01060336686 granted By The Ministry of Culture, Tourism, and Sport (former Vietnam Administration of Tourism)

Pricing
Prices are based on classes of accommodations, vehicles and other related services mentioned in the specific program.

Modes of Payments

1. By credit card
   1.1. Paypal – Professional online payment

• PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, PayPal Smart Connect or account balances, without sharing financial information.
• PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 23 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
• PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People’s Voice Award for Best Financial Services Site.

1.2. Moneybookers
Moneybookers has the ability to process payments across 200 countries and territories with only one integration, bringing a clear time- and cost-saving advantage to all merchants wishing to expand their operations across the world. Process credit cards, including Visa, MasterCard and American Express and over 100 payment options.
Use our interactive map to see our list of local payment options, country by country, and be assured that we can process your payments the way you want.

2. Western Union Money Transfer:

• Payment by money transfer service of Western Union (used when you are outside Vietnam). It is very fast and suitable for last minute bookings, or bookings that need confirming shortly. Currently, many of banks in the world have it. To transfer money through western Union, you can go to the bank agents where Western Union is available and follow their instructions.
• You can also do it online by accessing to Western Union’s website: http://www.westernunion.com. Register for an user of Western Union, send the amount to us using the details below:

Bank Name :
Asia Commercial Bank – Branch Chua Ha
Bank Address : 44/42 Nguyen Phong Sac, Cau Giay Dist, Hanoi, Vietnam
Bank Swift codes : ASCB VNVX
Receiver : PHAM VAN LONG
ID Card No : 162456329
Address : Hoanh Son, Giao Thuy, Nam Dinh, Vietnam
Tel : +84 978 444 481
As you finish, please provide us with following information in order that we can claim the amount at the target Western Union agent in Vietnam:

1. Sender’s name: Your Name
2. Money Transfer Control Number (usually 10 digits) (very important):
3. Sender’s Address:
   Then if it is approved, we will send you the confirmation. (Bank charge may arise. This, if any, will be charged to client’s account)

Voucher
Vouchers are to be issued by Viet Soul Travel for all bookings. Copies of the clients’ itineraries are always enclosed with the vouchers and should reach the clients upon arrival or at the beginning of the booked arrangements. The process of issuing voucher may take several days.

Deposit
In order to confirm your booking you are supposed to provide us with your booking details and a deposit of 30% of the total service cost or US$ 100 per booking in case the equivalent amount of 30% (We may raise the deposit percentage in case we believe that 30% is unsafe for some certain bookings) of the total price is less than US$ 100. For those bookings which cost less than US$100, full payment is required. Sometimes we will also ask you to pay in full in advance if we think full payment is necessary in the case.

Balance of Payment

• Balance of payment will be settled in Vietnam by you at least 7 working days (seven working days) prior to the departure time.
• Failure to pay in full by this due time may result in the cancellation of your booking followed by a penalty.
• For bookings made less than 10 days prior to the departure, full payment is required and are subject to the availability of the requested services.

Reservations
The reservation should be in writing, sent to us by email at [email protected]
The reservation takes effect only when you receive a confirmation by email or fax from us after we receive your deposit.

Confirmation
We will confirm your booking once we get your deposit, and you are required to reply our confirmation by fax, mail or e-mail at least 10 working days prior to your arrival date in Vietnam. Failure to send back confirmation without notice is understood that you cancel your booking

Cancellations by us
We reserve the right to cancel your booking under any circumstances. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.

Changes by us
We try to avoid making any “major changes” to your booking. If we tell you about any of these changes after we confirm your booking, you can either accept these new arrangements or accept an alternative from us of equivalent or closely similar standard and price, if one is available, and we will always refund the difference in price if the substitution is of a lower standard and price.

Cancellations by you

• Cancellation is made within more than 30 days prior to the date of your arrival, deposit is fully refunded but is subject to US$50 for administration fees, other cost necessary to put the refunding process forward.
• Cancellation is made within less than 30 days prior to the date of services; 50 % of deposit is refunded but is subject to US$50 for administration fees, bank service charge or other cost necessary to put the refunding process forward.
• Cancellation is made within less than 20 days prior to the date of services; 100% of deposit is forfeited due to the penalty by the hotels or other services suppliers we incur.
• Amendment made after the booking is officially confirmed will be subject to the availably and possible extra costs (this if any will be advised by us)
• There is no refund or reduction being made for parts or items (meals, sightseeing points, etc) of the program missed by any member of GROUP/F.I.T.

Changes by you
Amendment report must be sent to us via email or fax, at least 10 working days prior to your arrival date.
We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not take any extra fees for those changes if no extra cost arises from them.

Liability and disclaims
ParadisePeakCruises.Com acts only in capacity of agent for its travelers in making arrangements for transportation, hotels, and other services that are incidental to the travel being purchased. Being an agent for travelers, we make the following disclaims. It does not assume any liability for any injury, damages, death, loss, accident, or delay due to any act of any carriers, hotels, restaurants, companies or persons rending any of the services included in the tour. It does not assume any liability for any injury, damage, death, loss, accident, or delay caused by strikes, civil disturbances, hostilities, acts of war, or other force majeure. Furthermore, it accepts no responsibilities for any delay or damage due to machinery breakdown, quarantine, weather, natural disasters, epidemic, or causes beyond our control. it also accepts no responsibilities for any omission, delay, re touring, additional expenses, or other events resulting from improper health condition, health certificates, or necessary documents to enter or depart from a country, or acts of any government authority. it also reserves the right to decline to accept or retain any person as a member of the tour. It reserves the right to adjust the itineraries, or substitute hotels or cancel the tour and refund the deposit prior to the departure time.

Claims
In Case of disputes, claims and litigation regarding the services provided, both sides will negotiate to settle. Negotiation is based on enthusiasm and mutual understanding. In the event that such negotiations fail. The disputes, claims and litigation will be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam.

Paradise Luxury Team